Open to policy roles in Germany or remote

Trust and Safety Training & Policy Manager

Turning complex policy into practice at global scale.

I build and scale Trust & Safety policy operations: turning complex policy into clear and scalable guidelines that teams can actually execute. Seven years at Meta and ByteDance took me across policy, training, knowledge management and QA to keep policy holding up at high speed and high volume. My strength is connecting the two sides: defining the policy and building the workflows, guidance and frameworks that make it work in practice. Now based in Germany with an active work permit.

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70+Policy titles owned across 3 domains
6Markets it ran across
99%QA accuracy benchmark
Rafiqoh Fitriani
Certified Master Trainer in Trust & Safety
Previously at
ByteDance TikTok Accenture META Ayo Media Network Bukit Asam
What I Do & Selected Work

Core Professional Domains

Four areas where I create measurable impact for organizations, backed by real-world case studies and project samples.

Trust & Safety Operations

Owned the policy rulebook behind a marketplace scaling into new categories: Prohibited Products, Counterfeit, and Content Compliance across TikTok Shop's Southeast Asia operation. Every rule shipped had to work twice over, once for the moderators enforcing it by hand and once for the system enforcing it automatically.

99% QA accuracy benchmark, sustained auditing agent performance across two markets Shipped two brand-new category policies in 2025: a health-misinformation policy that rolled out region-wide, and a product-safety policy built specifically for the Japan market

Technical Instructional Design & Enablement

Engineered 'Market Tribe', a scalable digital training ecosystem designed to replace legacy classroom models for content moderators across Southeast Asia.

Successfully migrated and onboarded 12,000+ distributed users Reduced moderation errors by 35% and cut training time by 50%
Case Study Sample Simulation SCORM Package

Software & Product Engineering

Architected and ran a subscription commerce platform end to end: payment integration, infrastructure, and access control at scale. Now productizing that architecture into a commercial "Web-Novel All-In-One" plugin.

WordPress WooCommerce Stripe PayPal Midtrans
Scaled the platform to ~15,000 registered users and 500 peak daily transactions Autonomous, end-to-end full-stack execution, transitioning custom infrastructure into a white-label software product
Sample

Corporate Web Development & Creative Design

Designed and deployed a custom global export-import catalogue for an Indonesian maritime and agricultural supplier, alongside social media and brand asset management.

Custom HTML/CSS Data Structuring UI/UX Design Adobe Creative Suite
Built a structured product catalogue for an international buyer audience, organised so procurement teams can find an item without knowing its exact name Handled the full build: layout, UI, and the data structure underneath, alongside social media and brand assets
Sample

Looking for my next Trust & Safety policy role.

Full time. Based in Germany, open to Berlin, Hamburg or remote. Work permit active.

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Credentials

Certifications & Toolkit

IAPP AIGP: AI Governance Mastery
Google AI Fundamentals
Certified Master Trainer (Train-the-Trainer)
Certified Auxiliary Trainer
EF SET English C2 (83/100)
B.Comm Science (Cum Laude, GPA 3.6)
MI SQL Data Camp
Web Developer & Digital Marketing (Udemy)
Bidikmisi Scholar (Merit-based National Scholarship)

Trust & Safety & Policy

Policy AuthorshipProhibited Products PolicyCounterfeit & IPR EnforcementContent ComplianceRisk InvestigationOSINTEscalation ManagementMarketplace IntegrityAI GovernanceContent ModerationAd Fraud InvestigationCross-Functional Policy Rollout

Education Strategy

Customer Ed StrategyCurriculum ArchitectureAgile Learning DesignTraining Needs AnalysisPerformance ConsultingVendor ManagementInstructional DesignADDIE FrameworkBackward DesignBloom's TaxonomyScenario-Based LearningAdult Learning PrinciplesCompetency Framework DesignRole-Based Learning PathsTrain-the-Trainer Program DesignOnboarding DesignPersona-Based CurriculaKnowledge Lifecycle GovernanceStakeholder ConsultingChange Management

Content Development

Articulate Storyline 360Articulate RiseAdobe Premiere ProCamtasiaFigmaCanvaAdobe PhotoshopAdobe IllustratorScriptwritingStoryboardingMicrolearning DesignInteractive & Branching ScenariosMultimedia ProductionEditorial & Magazine DesignSocial Media Content DesignCampaign DesignCopywriting

Ops & Technology

LMS AdministrationSCORM / xAPIHTML5 / CSSWordPressWooCommerceSQLGenerative AICMS AdministrationKnowledge Base ArchitectureTaxonomy & Metadata Schema DesignRAG-Friendly Content StructuringAI Agent Workflow DesignAPI Integration (Stripe, PayPal, Midtrans)NotionGoogle WorkspaceMicrosoft Office

Data & Quality

Root Cause AnalysisQA Feedback LoopsError Trend AnalysisSQL (MI Data Camp)Performance Metrics & KPI TrackingQuality Calibration & Rubric DesignAudit-Ready DocumentationProcess ImprovementCompliance & SOP MonitoringData-Driven Decision Making
Available for opportunities

Let's talk about your next Trust & Safety, policy, or knowledge management challenge.

Whether that's content moderation policy, a knowledge base that actually works, or the training system to back it up, I'd welcome the conversation.

Connect on LinkedIn
Based in Germany
Open to remote or hybrid
Work permit active